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Terms and Conditions
By paying for and continuing with your order you are agreeing to comply with and be bound by the following terms and conditions of use.
Payment
No work will be started until full payment is received, unless discussed previously please pay within 7 days after date of invoice. You will not be placed on my work list until full payment is made, that means other people who may have ordered after you but paid sooner, will go on before.

Please check your invoice before payment and inform me of any changes required before you pay. Payment of an invoice will indicate acceptance of each item therein. Payment plans on orders over £20 are more than welcome and will be discussed and agreed individually.  
Privacy
Here at TiffsArt we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. All data you agree to us holding will be kept for a maximum of 1 year from last order/enquiry.

If you require further information or have a complaint on any aspect of your data privacy, please contact Tiff at TiffsArt on contact@tiffsart.co.uk. We will not share your information with any other company and will only use your information to deal with your orders/enquiries.

The above Privacy Statement is in compliance with EU General Data Protection Regulation.
Shipping
All finished orders will be posted out second class recorded delivery unless discussed previously, my postage prices include packaging. Royal Mail next day delivery is available at an extra cost.

All items will require someone to be present to sign and collect the artwork. It is the sole responsibility of the customer to ensure that someone is available to take delivery and TiffsArt cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met.

Please ensure that you inform me of the correct postal address - this includes checking that your PayPal account shows the correct details and informing me if not. Unless informed otherwise, I will ship to the address on the PayPal receipt.

If your delivery is late or does not arrive in the delivery time scale please contact me at contact@tiffsart.co.uk. In the event of a non-delivery I can only allow a replacement/refund after 20 working days has passed. This is the time scale for Royal Mail to classify a parcel as lost.
Productions
All items excluding cards are handmade to order. If you need the items by a certain date, please check that I can fulfil the order in time before ordering, I will always try my best to make this happen. I welcome all ideas and input from you, towards your drawing. All finished TiffsArt work is covered by copyright.

I spray all my drawings to seal the pastels, but please handle them with care as it isn't 100% effective.

I reserve the right to take photographs of any items I make and use said photographs without limitation.
Cancellations
You may cancel your order up to 24 hours after your payment; I won’t be able to accept cancellations after this as I may have already started your order.

If you do cancel the order within this time any payments made by you will be refunded within 30 days. An administration fee of 15% will be deducted from the amount of the order.
Returns and Refunds
I always hope my customers will be truly happy with their purchases from TiffsArt. However, I cannot accept returns as each item is personalised and made specifically for you (excluding greeting cards). An exception to this would be damaged items, or if I have not supplied the item ordered - please make sure you have ordered correctly before contacting me and mention any problems or changes that need to be made once I send a photo of your drawing, before posting.

If I have made a mistake on your order please contact me at contact@tiffsart.co.uk within 7 days of receiving your order.

Please be aware that each item is individually made by hand. Any replacement that you are sent may not be exactly the same as the original product.
Gift Certificate and Vouchers
Only one certificate or voucher can be used per transaction. Any purchase exceeding the value of a gift certificate or voucher can be paid via PayPal or bank transfer.

TiffsArt gift certificates will expire after 12 months from the date of its purchase.

All other TiffsArt terms and conditions apply.
UPDATED 05/2018